Thank you for visiting NuVo Technologies, LLC’s (“NuVo”) Website. NuVo takes your privacy seriously. This Privacy Statement describes the types of information we collect from you when you visit or order products from our site, and explains what we do with that information. This Privacy Statement is effective as of Spetember 1, 2006 and will remain in effect until we replace it.
What this Privacy Statement Covers
This Privacy Statement covers treatment of personally identifiable information that NuVo, its subsidiaries and affiliates (the “NuVo Entities”) collect when you visit one of our web sites, and when you use our services. This Privacy Statement also covers the NuVo Entities’ treatment of any personally identifiable information that our business partners share with us or that we may collect on a partner’s site.
Information Collection and Use
We generally do not collect personal information from you at our site. If you send us a message containing your name, email address or any other personal information, please do so on a non-confidential basis. We may or may not respond to it, depending on the nature of the communication and our available staff.
When you register a product online or establish an account at one of our web sites, we ask for your name, email address, mailing address, occupation, and other personal information. Once you register with NuVo and sign in to our services, you are not anonymous to us. This is to enable us to personalize your experience within the family of NuVo sites, and provide better support for our products.
We store incoming and outgoing email messages for training, service quality monitoring, and for future problem resolution. Technical support forum registrants may be asked for contact information in order to be of assistance for product or system troubleshooting, or dispute resolution. The aggregate of this information is not disclosed. However, where third party technical assistance may be needed, individual contact information and product data may be revealed to others.
NuVo sites also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page you requested. NuVo uses this information to help personalize your experience at NuVo sites, and to contact you with relevant information regarding your NuVo products.
Information Sharing and Disclosure
Although NuVo will not sell, rent or share your personally identifiable information to any third-party organizations, NuVo may share your contact information with the Nuvo Entities.
NuVo forwards product registration information to the authorized NuVo distributor responsible for support. If you are registering within the United States, your product registration information is not shared with any other party.
NuVo may send personally identifiable information about you to other companies or people when:
• We have your consent to share the information;
• We need to send the information to companies who work on behalf of NuVo to provide a product or service to you;
• We respond to subpoenas, court orders or legal process; or
We may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.
Cookies permit us to recognize users and avoid repetitive requests for the same information. We mostly use “ session cookies” that are automatically deleted after each visit. Cookies from our site can’t be read by other sites. Most browsers will accept cookies until you change browser settings to refuse them. These cookies also are used to analyze visitor traffic patterns through the NuVo sites for the purposes of measuring the effectiveness of the sites and accessibility of the information contained therein.
A Note Regarding Children
Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Please be aware that technical support forums are visible on our web site where customers view other customer’s questions, contact information, and product descriptions. Through our technical support section of the web site we collect customer and product data for follow up support requests, tracking, and history.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Support or by contacting us by telephone or postal mail at the contact information listed below.
Choice and Opt-out
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product or service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our promotional communications, you may opt-out of receiving them by emailing us at Customer Support or by contacting us by telephone or postal mail at the contact information listed below.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
NuVo sites may contain links to or advertisements concerning other web sites. Other sites may also reference, advertise, or link to NuVo sites. We do not control the content of third party web sites. Unless specifically stated on this web site to the contrary, we are not affiliated with these third parties and we do not endorse or sponsor their web sites, products or services but provide them to you for informational purposes only.
Be careful of disclosing any of your personally identifiable information when leaving our site. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
Your Consent To This Privacy Statement
By using our site, you agree to this Privacy Statement. This is our entire exclusive Privacy Statement and it supersedes any earlier version. We may change it at any time by posting a new version on our site; however, you may request a copy of the versions in effect at the time you provided us with your information.